At AluDetox, we have a strict return and cancellation policy to ensure fair processing for all orders. Please review the following terms before making a request.

Order Cancellation

• Orders can only be canceled within the first 2 hours after placement.

• Once processing begins, cancellations are no longer possible.

Returns & Refunds

We only accept returns if the product was received damaged or not as described.

• Damaged or Incorrect Products: If your order arrives damaged or does not match the description, you may request a return within 30 days of the shipment date.

• No Buyer’s Remorse: We do not accept returns for reasons such as a change of mind or dissatisfaction with the product.

Return Process

If your return is approved, follow these steps:

1. Contact Us First

   • Email orders@aludetox.com with “Return Request” in the subject line.

   • Provide your full name, order number, email used for purchase, and photo evidence of the issue.

   • Await confirmation from our support team before proceeding.

2. Return Shipment

   • If approved, send the product(s) back to our designated address.

   • Returns Address: 2885 Northeast Ave, Tallmadge, OH 44278, United States.

   • Customers are responsible for return shipping costs.

   • You must provide us with the tracking number for your return.

3. Refund Processing

   • If a refund is approved, it will be partial, as shipping and administration fees will be deducted. These fees vary based on the number of products and the customer’s location.

   • Refunds are processed within 5-10 business days after we receive and inspect the return.

Contact Us

For return or cancellation requests, email us at orders@aludetox.com